Tenant Information Platform

Frequently asked questions

1. Moving in and Living

According to the lease agreement, you are obligated to conclude a contract with an electricity supplier within three days after the handover of the apartment, marking the beginning of the move-in date. An exact price/performance overview can be found on comparative portals such as Check24.

We are happy to arrange the dates personally and flexibly with you.

Lease periods between 3 and 24 months are usual. Longer periods can be negotiated individually.

Landlords who rent their apartments specifically for the needs of short term tenants and furnished and furnished business people. This apartment offer is ideal for the current requirements of the working world. In terms of mobility and flexibility, more and more flexibility is required. Short-term tenants will find a comfortable, individual and attractively priced alternative to anonymous hotels at the apartments managed by EichenGlobal.

Landlords who rent their apartments specifically for the needs of short term tenants and furnished and furnished business people. This apartment offer is ideal for the current requirements of the working world. In terms of mobility and flexibility, more and more flexibility is required. Short-term tenants will find a comfortable, individual and attractively priced alternative to anonymous hotels at the apartments managed by EichenGlobal.

Landlords who rent their apartments specifically for the needs of short term tenants and furnished and furnished business people. This apartment offer is ideal for the current requirements of the working world. In terms of mobility and flexibility, more and more flexibility is required. Short-term tenants will find a comfortable, individual and attractively priced alternative to anonymous hotels at the apartments managed by EichenGlobal.

Once the first rent and the agreed deposit / security has been provided and has been entered into the named account. Will we arrange a handover date to which you will receive the keys.

Every inhabitant in Germany should have a liability insurance and as a tenant of an apartment a household insurance is urgently recommended. Many landlords can prove this insurance before an apartment can be rented.

Once a year, the meter readings are to be communicated.

As a rule, the numbers are marked with different colors, the comma then comes between the two colors. If the counter is a device with a display, the number on the display is indicated by a dot or a comma.

The meter number is used to identify your meter. Each counter in each apartment has its own number.

Differently. It varies from property management to property management. Some send a reading company to the tenants home and others ask the numbers online.

Yes. The numbers should be reported, even if they have not changed.

Yes. Mostly in each bathroom is a cold water and a hot water meter. If necessary, a water meter can also be present in the utility room or in the kitchen.

Differently. Mostly all counters (counter numbers and counter readings) are in the transfer protocol, which was created when the apartment was handed over. You can orientate yourself and search specifically for the counters

If you can not use the apartment because of a defect in the manner previously agreed with the landlord, the possibility for rent reduction may exist. It depends on what kind of lack of rent exists, how strong the impairment of the tenant is and how long the duration of the rent shortage is.

In insignificant rent defects (so-called Bagatellen) a rent reduction is not allowed. Insignificant defects are e.g. a dripping tap or a broken light bulb. Such non-significant defects justify no rent reduction.

If you knew or could have known when renting the apartment lack of rent.
Find e.g. At the conclusion of the lease in the house or on the neighboring property construction work, then you can not reduce the rent, because you knew the lack of rent at lease conclusion and still rented the apartment. In part, the case law goes so far as not to reduce the rent even if the neighboring property is vacant. Some courts ruled that in the city as a tenant, one must assume that a vacant lot of land will be built sooner or later (building block case law). The same applies if the neighboring house is very dilapidated. Then you could assume as a tenant that the neighbor will soon renovate the house.

If the tenant has caused by his own fault the lack of rent. e.g. Pipe blockage, mold formation due to insufficient ventilation

The contact details of the property management are usually found in the glass box in the hall next to the building entrance. Otherwise you will have to look in your documents concerning the apartment.

There are no legal regulations. The renter can consult similar cases. e.g. in the rent reduction table.

At the latest six months after the return of the apartment, the landlord must repay the deposit plus interest. An appropriate amount may be deducted for any additional operating expenses.

The apartment must be returned clean, swept clean and in good condition. It’s best the way you got it. For the thorough cleaning of the floor, upholstery, kitchen, window and curtains as well as decalcification and disinfection of the bathroom and kitchen appliances etc., the landlords charge a final cleaning fee. This depends on the size and features of the apartment and is recorded in the lease. Transfer logs are always created as well.

There are two ways to receive TV programs:

  1. The TV has smart TV: using your internet connection, you can view public programs free of charge and in real time. Browse the TV’s apps or sign up for a TV platform online. There are free one, but also paid services.
  2. It is also possible to activate DVBS.

Please note in the case of short rental periods (especially in furnished apartments) that many contracts have minimum terms.

Depending on your place of residence, you can enter the PLZ (postal code) and determine the pick-up dates at the following link.

In general, waste is separated in Germany in order to protect resources and relieve the environment. You can find out how to separate the garbage properly, on this link from BSR.

There is a possibility for you to read the meter yourself and report us the numbers, preferably on 31 December each year or online at the respective provider’s website. To do this, you must create an account online (in most cases), with which you can transfer your data (mostly on the website of your provider). On the other hand, the companies also send their staff for readings to most buildings once a year, and will communicate the dates for the readings in advance so that you can be available to let them in.

According to the lease agreement, you are obliged to take out an appropriate liability and household insurance. The liability insurance covers everyday risks, including property and personal injury, which have been caused by negligence. Household insurance covers your facility in many ways, such as water damage, fire, storm, hail, robbery, vandalism or burglary. You should make sure that the owner’s kitchen is also covered by the insurance.

Yes, but please let us know the changes you want to do before implementing them, by sending an e-mail to info@eichenglobal.com. We will be in consultation with the owner and will let you know as soon as we receive an answer.

All apartments have washing machines, most of them also have built-in dryers. If you do not want to wash and iron yourself, we can also recommend a laundry pick up service.

The parking situation of the apartments is different. In most properties you can rent a parking space additionally. For a few others, you can park your vehicle in public areas. Ask the letting manager if you are interested in a specific apartment.

Please specify not only the street, house number and postal code, but also the exact building.

In TheMile! for example.:

John Doe

Chausseestr. 37 C.2

10115 Berlin

It is normal that the fan is running continuously, since it is part of the ventilation and energy saving concept. In addition, we would like to point out that fans must be cleaned regularly (once a month) and replaced once a year if necessary. Further information on cleaning and care can be found here.

If you live in a newly constructed building, it has been built accordingly to modern energy saving concept and therefore has some special features.

According to construction companies, please be aware of and check in advance whether the following points have already been taken into account:

  • If an on / off switch is on the room thermostat, please check if it is switched on (the red light must be on).
  • Is the controller on the room thermostat set to the highest level (6)?
  • Was the floor heating activated for at least 3 days at level 6 (in all rooms)? There is the sluggish system in place, which takes a certain time until the heat distributed in apartment. In addition, room doors should be closed in order to obtain the best heat distribution.

For further information:

The towel radiators are not for heating the bathroom. The room temperature is controlled by the underfloor heating system. As soon as the room temperature is reached, it switches off automatically. The towel holders are usually only hand warm. If the floor temperature is not even, this is not a complaint. Basically, a room temperature of 21 ° C in the living rooms and 24 ° C in the bathrooms, but no specific floor temperature is owed.

Nevertheless, should you have a reason to complain about the heating function, please tell us when and which temperature was reached after measuring plus indicating the room. (Temperature measurement protocol). Please provide this information in writing to info@eichenglobal.com

For a new building applies: The towel radiators are not the heating of a room. The room temperature is controlled by the underfloor heating. As soon as the room temperature is reached, it switches off. The towel holders are usually only lukewarm. If the floor is differently warm in several places, this is not a complaint. Basically, a room temperature of 21° C in the living rooms and 24° C in the bathrooms, but no specific floor temperature is owed.

The operation of the bath fan may vary from object to object. There are bath fans that turn off after some time and there are ventilation concepts in which the fan runs 24 hours.

No. Out of consideration for subsequent tenants and on the equipment / furniture as well as due to potential fire hazard smoking is not allowed inside the apartment.

2. Financial Aspects

The ‘Cold rent’, also called net rent is a fixed amount per sq.metre, measured by the equipment and the location. The warm rent is made up of the net rent, as well as the ongoing ancillary costs (including heating costs), in the form of an advance payment each month.

A flat rate is charged if you rent a furnished apartment. This includes all incidental costs (including electricity, if applicable). For this rent type, there are no additional charges at the end of the year, these are included as a whole, as is the internet connection. In case of excessive use of electricity, water and/or heating, you will be charged separately.

Operating expenses are usually settled at the end of the following calendar year. You will get an overview of how much you have to pay on a pro rata basis. It is also calculated whether the prepayments correspond to the amounts to be made. If you have paid more than you would have to pay, the money will be credited to your account with the company. If you have paid less, you must make an additional payment. A general list of operating costs can be found under the following link.

QBB is a service provider we work with. They look after e.g. the rental accounts for the owner. Please pay to the account the debt-free rent which we name you. The rental account can sometimes change, but we will inform you of course.

There are various regulations and restrictions on rent increases, the so-called rent-price brake.

The rent can be adjusted according to:
– Tenant statement / re-letting – The new rent may not exceed 10% above the local level (see Mietspiegel)
– §557a BGB (graduated rental) – The rent must remain unchanged for at least one year, all other rent increases are ineffective
– § 557b BGB (index rent) – The rent must remain unchanged for at least one year, increase according to §558 is excluded, increase according to § 559 can only be required, as far as the landlord has carried out structural measures due to circumstances that he does not represented. )
– §558 BGB (local comparative rent) – The landlord may require the consent to an increase in the rent to the local comparative rent, if the rent at the time of the increase is to occur, unchanged for 15 months. The rent increase demand can be asserted at the earliest one year after the last rent increase. Increases according to §§ 559 to 560 are not considered.
– § 559 BGB modernization (rent may be increased by 11% of the costs incurred for the apartment)

The new buildings are excluded from the rental price brake, i. if a newly built apartment is rented for the first time or if a new tenant moves in after a comprehensive renovation, the rental price brake does not apply.

3. Relationship Tenant and Landlord

This is basically possible, but in a way that does not disturb the other residents and neighbours in the building. This holds true both during the day and night. Music, loud noises, TV-noises, radio or celebrations on the balcony are not permitted from 22:00 p.m. to 6:00 a.m. and all sounds should be limited to standard room volume.

In certain properties, you have a concierge who can handle this. Otherwise, you can give the key to a person of your trust, who can, after prior consultation with you, repair the damage in the event of an accident in order to avoid possible consequential damage. Please let us know the contact details of the person.

If a person permanently resides with you or has moved in, you must notify us. Please send us an e-mail at info@eichenglobal.com.

If you want to spend more than 3 months living in Berlin, whether you are studying, doing an internship or working and enter contracts, you have to register at the local resident office (“Einwohnermeldeamt”). After signing the lease agreement, we will provide you with a confirmation of accommodation, with which you must register with the citizens’ office (“Bürgeramt”). As a rule, you should register within two weeks of your arrival.

If your neighbour causes lasting disturbing noise or dirties the stairwell again and again, thus disturbs the peace of the community, the first way to change the situation is an open conversation with the neighbour. Look for a good time and place for a conversation with your neighbour. Describe your concern to him politely and ask your neighbours whether it would be possible to find a solution that will satisfy both of you. If conversations between neighbours and neighbours do not help, please keep record, inform us, and if necessary, report this to the police.

4. Defects

Please contact us directly at info@eichenglobal.com. There is a form ready for you, wherein you can describe the defect, you can find it here.

For these problems, please contact the building management, since they have contracts with companies that will deal with these problems. There is also a noticeboard in the house.

In TheMile! Please call STRABAG Residential Property Services GmbH directly

Tel. 030 200 508 342

First of all, please inform the caretaker so that he can turn off the main water tap. Furthermore, please report the extent of the damage immediately to us.

In TheMile! caretaker Mr. Ziemer Tel. 030 200 508 342

5. Moving out and Return/Handover

Normally there is a three-month notice period. After a termination, the tenant can move out without stating reasons at the end of the next month. However, some landlords write a minimum contract term in the contract. This obligation states the two parties not to make use of the right of termination for a certain period of time. In the case of temporary lease agreements, the duration of the tenancy agreement is determined before the move-in. Have a look in your rental agreement.

The return of the apartment is done with the handover of the key(s). First, it must be ensured that the apartment is handed over in the contractually agreed condition. If therefore, you are obligated to maintain the apartment, you must carry out any kind of cosmetic repairs beforehand. If you are not obliged to do so, the apartment is to be returned in the contract as agreed, ie. you must hand over the premises cleanly. If you have made facilities and conversions in the apartment, these have to be removed again. If you have paid a deposit and leave the apartment free of defects, we will refund the deposit (pro rata, subject to possible additional payment of the additional costs). Furthermore, the operating and heating costs for the current year are also being calculated. If additional charges are to be expected due to previous billing, we are entitled to withhold a portion of the deposit for this purpose.

House rules

Example for TheMile! housing estate Chausseestr. 37, 10115 Berlin – applicable to all EichenGlobal Living objects

In the interests of peaceful and orderly coexistence, as well as to protect the building and to ensure general security, all householders are asked to respect each other and to keep house peace among themselves. Ownership, common property and community facilities must be treated with care and attention.

The following rules must be complied with by every householder.

§ 1 Mutual respect

  1. Preservation of peace The noise abatement ordinance of Berlin, as amended on 6 July 1994, shall be amended by Article XXII of the Ordinance of 29 May 2001. Thereafter, reposeful household and gardening work shall be avoided at the following specified times:

Monday – Saturday from 8 pm to 7 am

Monday – Saturday from 12 pm – 3 pm clock

and additionally

Sundays and holidays

Noisy amusements in the open air and in closed rooms may not be commenced before 7 am and must be finished by 10 pm at the latest. On Sundays and holidays, restless sounds of any kind are to be omitted. Disturbing noises as well as noisy craftsmanship are also to be limited to the unavoidable measure outside of the rest periods.

Radio, television and similar devices are generally to be operated with room volume. When using motor vehicles in the area of the residential complex, drive at low speed and at a walking speed. The testing and warm-up of the engine is prohibited for reasons of noise protection and exhaust gas (environmental protection).


  1. Maintenance and cleaning

A) Waste disposal

● Household waste may only be disposed of in the refuse bin.

● Newspapers, magazines and waste paper belong in the green barrels and not in the waste containers.

● Metals, plastics and composites belong to the yellow bin.

● Garden waste belongs to the bio bin.

● Noxious, foul-smelling, flammable or otherwise harmful substances (hazardous waste) are to be removed separately by the home user.

B) Staircase cleaning during reconstruction and relocation

The caretaker is not responsible for the removal of the additional contamination of the stairwell house during reconstruction or relocation. The pollution must be disposed of immediately. In the case of long-lasting reconstruction or craftsmanship, the stairwell may have to be cleaned daily.

§ 2 Order in the house

A) Cellar length / staircase / other common rooms

There are no bicycles, old mattresses, furniture or similar bulky waste to be disposed in the above mentioned rooms. The storage of highly flammable and explosive substances is prohibited in the basement due to fire protection regulations. Children’s toys, children’s bicycles, shoes or even full garbage bags or similar objects must not be parked in the stairwell. Vehicles powered by fuel (mopeds, mopeds, motorcycles, etc.) may not be parked in cellars, bicycles or other common areas.

B) Animals

Dogs are to be kept on a leash in the residential area. Any contamination in the house or property area caused by pets is to be eliminated immediately by the animal owner. In addition, the keeping of domestic animals is only permitted if a disability or harassment of other householders does not occur and the landlord has approved this in individual cases.

§ 3 Preservation of home ownership

  1. Careful treatment of the special property of housing and community ownership

A) Drainpipes

Objects which can cause clogging of the drainpipes must not be thrown into the toilet. The elimination of blockages and repairs of damaged joint ownership shall be borne by the damage perpetrator.

B) Water pipes

When cold, make sure that the water pipes do not freeze. In the winter months, windows and doors are therefore only temporarily open to ventilation. In the ground-floor apartments, the garden water pipes must be blocked and emptied in good time before frost breaking. Damage must be remedied by the owner of the apartment or the tenant at his own expense.

§ 4 Order and security in the apartment

  1. Windows/ balconies/ terraces/ facades

No objects can be thrown or poured over the window-boards or balcony bridges, nor can any beds or carpets be knocked out. No old furniture, fuel or other junk may be stored on the balcony or terrace. Laundry may be suspended on the balconies at the most at the height of the parapet to dry.

Uniform box awnings and fabric coverings of the balconies and loggias parapet railing are to be offered only in consultation with the administrator. Glass and windshield walls, parabolic mirrors, external antennas, etc. may not be installed in the balconies and terraces, unless the windscreen walls have already been planned.

  1. Bicycles

The leaning of bicycles, other vehicles or other objects on the house wall must be omitted. Only useable bicycles may be parked in the bicycle room. It is forbidden to park mopeds, motorbikes, motorcycles and bicycles that are no longer used.

  1. Courtyard / underground car park

The parking of motor vehicles on the residential streets and in the green areas is prohibited, unless otherwise stipulated in the following. The washing and repairing of motor vehicles is not permitted in the area of residential facilities. The same applies to the underground car park.

To the extent necessary, the residential streets can be used for carrying out transports, removals and extracts by transport companies, for the transport of sick and rescue services, as well as for the delivery of accommodation facilities which cannot be undertaken via the underground car park, as well as by craftsmen for carrying out repair work in the transmitter and in community ownership. The use is permitted only as far as required. It is important to take care of the character of the residential complex.

On the partially rented parking spaces in the underground car park marked by markings, unauthorized parked vehicles may only be towed with the permission of the beneficial owner. Residents are asked to notify their visitors, suppliers or tradesmen of the towing measures. The respective owner of a car parking area is responsible for the maintenance and is not obliged to pass on the chip card (access authorization) to third parties (except family members).

  1. House and cellar doors, front cellar doors / common rooms / underground garage passages

The house and cellar doors must always be kept closed and from 9 pm onwards. The front cellar doors and other common areas must always be kept closed for safety reasons.

  1. House key

House keys cannot be handed over to third parties in the long term. The procurement of new or additional keys can only take place through the house administration due to the existing locking system.

  1. Barbecue in the residential complex

Grilling on terraces is only permitted if other residents are not disturbed by noise, smell or smoke, and if no laundry is hung up in the immediate vicinity. The same applies to grilling on the balcony, but with the additional fact that only electrical appliances may be used.

  1. Smoking

When smoking on the balconies and terraces, it is to avoid the odor of neighbors as far as possible.

  1. Ball games

On the playing field ball games are allowed for children up to 10 years. Ball games are not permitted in the immediate vicinity of balconies and terraces. Football matches and comparable ball games with heavy balls are not allowed within the residential complex.

§ 5 Proper ventilation and relationship of dwellings

To prevent the formation of mold in the dwellings, ensure adequate ventilation. It is noted that the modern and tight-closing windows in the apartments require regular ventilation. Inadequate ventilation and heating can lead to the formation of mold, particularly in rooms with high humidity (e.g. bedroom and bathroom), as the moisture is deposited on the walls. The respective resident user has to pay for damages.

9 Golden Rules for Avoiding Damage

  1. Do not install any built-in cabinets on the outside walls. The lack of ventilation can lead to mold infestation. This is especially true for exterior wall sockets.
  2. Do not use metal, vinyl or foliate wallpaper. These surfaces are very water vapor proof, can sweat and impair the room climate.
  3. For the same reason, no water vapor-tight wall paints (e.g. washable synthetic resin dispersions) should be used.
  4. Do not pour solvents, paint brushes, foodstuffs, chemicals, gypsum or mortar residues into WC or spout.
  5. Do not disassemble, install or hang radiator. The heat emission is otherwise noticeably hindered.
  6. Do not lay carpet or PVC flooring on basements. Flock and mold lids are the consequences.
  7. Do not install any thermal insulation or cladding on the outside of the basement walls without expert advice. The temperature and water vapor pressure ratios within the walls are altered disadvantageously.
  8. Do not tilt any subsequent earth beds without façade protection (e.g. for terraces or plantings) to the façade. There is a risk of moisture penetration.
  9. When drilling in walls and ceilings, pay attention to water and electrical cables. Light switches, sockets, and wall outlets are normally connected vertically from above or below, but can also be connected horizontally through a ring cable. Special care should be taken in kitchens and bathrooms.

Proper Ventilation

Proper ventilation, avoid mold formation Proper and adequate ventilation can prevent mold formation in rooms. There are differences in the type of ventilation as well as in the use of space.

How should be properly aired? Rooms depending on their function and use. Observe the room air humidity and odor load when ventilating the windows.

The basic rule is that moisture and pollutants should be removed at the point of origin and during or immediately after their formation by airing. The following are recommended:

Window – if possible and desired – tilted or kept open at night. This brings the greatest air exchange. However, this is not always the case, especially in winter. Otherwise, an intense air vent with a wide window should be applied after standing up.

Also in the living room regular ventilation is required to remove the moisture. If there are many plants or other sources of moisture in the living room (laundry, room fountains), you should pay particular attention to regular ventilation. At the latest when the air quality is perceived as ‘bad’ or if water drops are observed on the window panes, aeration should take place.

In these rooms a large amount of moisture can accumulate (from showering, bathing, cooking). These ‘wet tips’ should be removed immediately by intensive window ventilation. In the bathroom, the water from the walls and floor should be removed after showering, especially when the ventilation is restricted. Textile curtains should be avoided in the bathroom.

In cellar rooms, the exterior walls are often relatively cold. In such rooms, when the hot air reaches the cellar, humidity can be attributed to the cold cellar wall. This can lead to mold growth. In the summer months, therefore, should not be aired in the cellar rooms during the day, but preferably at night or in the early morning hours. Of course, even during the winter in the cellar rooms, increased ventilation is useful. During winter, it can be done at any time of the day. Particularly in all buildings built before the Second World War, but also in many post-war buildings, the sealing of the cellars is missing and therefore it often results in a moisture penetration. In such cellars no objects of daily necessity, which are sensitive to mold-fungus, should be stored. Cellar spaces intended for permanent use (residential or similar) should have heating system and a window ventilation capability.

Keep the interior doors open when the air is blown. The air exchange is then significantly greater, especially when windows are open on the opposite facades (draft ventilation). However, to remove the ‘humid peaks’ from the bath or kitchen by ventilating it is sensible to close the bath or kitchen door as otherwise moisture and odors are distributed in the rest of the apartment. Only if there is no ventilation in the bathroom (neither window nor fan), the door to other heated rooms should be opened and increased ventilation. Do not keep doors closed.

It increases energy consumption and heating costs drastically if windows remain tilted for a long time or always. It is better to vent with air vent ‘on demand’. A window tilted at night in the bedroom or children’s room (with throttled heating) should of course be closed during the day.

Parquet Care

Bembé parquet is by nature robust and resistant, defies dust, dirt, dry heating air and other loads. Yet, it is nevertheless grateful to see a little attention from time to time. We will be happy to show you what you can do to preserve the special charisma and character of your parquet floor in the long term.

Regularly clean your parquet using a wrung cloth or a damp cloth. To address the basic care.

The results of a scientific study by the University of Munich show that parquet has a positive environmental balance. For several reasons:

• On the one hand, wood acts as a CO2 storage. This is also stored when wood is parquet.

• On the other hand, much less energy is required for the production than for other floor coverings.

If this is still in relation to the long life of parquet, it becomes clear: The decision for parquet is a decision for the environment. Parquet is ecological.

Parquet is elastic and therefore spares the joints and feet from undue stress and reduces risk of injury. Because wood has a low thermal conductivity, there are barely cold feet. Allergy sufferers can breathe: pollen, dust or other particles have no chance of settling on parquet. Even in everyday care, parquet is completely uncomplicated: most often, even a slightly moist towel is enough.

Residential Building Bible

Let all the shut-off devices be shown, with which you can control the connection of the whole building or your home from water and electricity in an emergency. These include, where available:

● Water shut-off valve

● Electric fuse box

● Heating emergency switch

Emergency numbers and contact persons can be found in the house administration or in the stairwells are clearly visible.

Moisture leads to perspiration and mold formation on the inside of the outer walls in the long term. Due to simple physical process: Warm room air cools on the colder wall surfaces. If a certain surface temperature of the wall is below this, the water vapor contained in the room air condenses on and in the wall to water. Fogged windows are always an unmistakable demand for immediate ventilation.

In order to support the drying out, sufficient heating is particularly important. For only warming, air can suck up moisture in the room like an invisible sponge. 50% humidity at 20 – 22 ° C room air temperature is optimal for climatic conditions.

Heat energy is lost during ventilation. However, this must be considered in the interest of healthy climatic conditions and to avoid moisture damage.

Even after your stay, you should ensure adequate ventilation: The moisture contained in the room air and the daily emerging residential moisture must be regularly evacuated.

● Ventilate all, even little used rooms, regularly several times a day. To do this, open all windows and doors to create a passage – even in cold or rain.

● A ventilation of 5 to 10 minutes is sufficient to replace the humid room air with cold but dry fresh air. Longer airing in one piece leads to the cooling of the walls.

● Avoid continuous ventilation by tilted windows. This costs disproportionately more energy than repetitive airing and thus causes increased heating costs.

● Never place the heater completely off, even in rooms which are not used, especially in the bedroom. The “heating up” of the bedroom by opening the door is particularly critical, because the warm air from the rest of the apartment is deposited on the cooler walls. In your absence, ensure ventilation with open doors to all rooms. You will get an even temperature in all areas and avoid trapped air cushions in a room.

● Ventilate large amounts of steam evenly when you get out of the house. When cooking and bathing or showering, open the windows and close the doors so that the water vapor cannot spread in the home.

● Ensure that a neighbour ventilates your home daily if you are on holiday and that the room temperature in winter is not less than 18 degrees.

Heating Modern heating systems are very user-friendly, but you should explain the operation and operation of your system in detail. This includes:

● To switch on and off

● Re-commissioning after prolonged standstill

● Summer and winter activities

● Check and refill the minimum amount of water

● Barriers to radiators and bathrooms

● Bleeding the radiators

Burner and boiler must be regularly adjusted and maintained by a specialist company. In case of improper intervention, the warranty expires.

Heating is controlled in two independent ways:

On the one hand, it is centrally located at the boiler via the outside temperature sensor. On the other hand, by the control valves in the apartment.

The regulating valves in the apartment automatically regulate the room temperature without any external energy. The thermostatic head can only react “properly” if it is always “circulated” by the circulating room air and can “feel” it. Do not cover it with curtains, furniture, cladding or the like.

The control valves regulate the individual room temperature.

The digits on the rotary knob of the controller are points of interest for the individual settings. The constant opening and closing of the valve does not correspond to the automatic mode of operation of the valve. It is better to find the temperature that corresponds to your feeling of comfort by the gradual adjustment of the regulator.

If you hear clucking sounds or even notice that a room is not evenly warm, there is still air in the system (even after repairs and when the water level is too low). Then the system must be vented with a special socket on the venting valve.

Keep in mind that the entire water supply (including the heater) is constantly under pressure. Improper repairs can lead to flooding. Before carrying out any work, please ensure that the associated water supply has always been parked and emptied.

Under the washbasins there are so-called corner valves with knurled caps, thus the fitting can be shut off. The water taps should never be turned to full force, otherwise the seal may be damaged.

Most of the valves are equipped with aerators (so-called aerator) at the outlet. Depending on the lime content and degree of contamination of the water, the fine sieves clog over time. So, if the water does not leak properly or irregularly, this is rarely due to water pressure. The aerator can be unscrewed and put into vinegar overnight. You can get a new aerator at the dealership.

Further maintenance work, e.g. on the water filter in the main feed line, must be carried out according to the operating instructions on a regular basis by a specialist company commissioned by the owner association. The filter insert must be cleaned, rinsed or replaced once a year. Regular maintenance by a specialist company is important for a satisfactory way of working.

Obstructions are the most frequent cause of faults in the sewage system. In this case, unsuitable material enters the toilet or the spout. Therefore, do not tamper with any thinners, paint brushes, chemicals, acids and the like. In the toilet or sink, these agents damage the environment and can also destroy your pipes.

In the case of outflow obstructions, avoid caustic agents (toxic). Instead, the old tried and tested rubber steamer helps with WC clogging, the odour seal (siphon) can be cleaned at wash basin and sink. To do this, place a bucket under the bow and turn the knurled nuts (mostly by hand). Be sure to replace the seal rings.

The electrical system is protected by a series of fuse circuits. The fuses are located in one or more distribution boxes. They are labelled and show which room or appliance (e.g. stove, boiler) belongs to the appropriate fuse.

The safety devices are operated by toggle switches. If a fuse jumps out (easy to set at the switch position), this can have several reasons. Either a defective device has been connected, so that a short circuit has occurred, or a circuit is overloaded by too many simultaneously switched on devices.

If a fuse cannot be switched on again, disconnect the mains plug of the defective device. Be sure to repair the defective unit! In the event of circuit overload, the associated fuse jumps out again after a short time. Then turn off one or more devices.

For the particularly endangered wet rooms (for example bath) there is a so-called residual-current circuit breaker in the fuse box. This fuse immediately switches the current supply as a lifeguard when it comes into contact with live parts.

The stove is permanently connected to a special cooker socket (220 / 380V), which can only be installed by a specialist.

Sealed parquet

The sealing with high-quality solvent-free dispersion lacquers is the most common method for protecting the parquet surface. It prevents the penetration of dirt and facilitates cleaning and maintenance, but makes the floor water-tight. Smaller irregularities in the seal cannot be completely ruled out. However, this does not affect the usability and the overall optical impression.

Initial care

Start with the rough cleaning of the parquet. Remove coarse dirt, such as sandstone and small stones. You can then easily clean your parquet with a fine soft broom or with a vacuum cleaner (preferably with an extra parquet nozzle). In addition, wipe the parquet floor carefully with a damp cloth. Care and protection are achieved by a suitable liquid wax on an environmentally friendly basis. In the first application, the liquid wax is applied thinly and evenly using a vacuum cleaner on the dry, carefully cleaned parquet floor. Do not rub! After the time has elapsed, a protective, silky mat layer is created. This operation should be repeated. After drying, additional lustre can be produced by polishing.

Regular cleaning and care

Remove dust and dirt with a fine, soft broom or vacuum cleaner. Provide suitable parquet cleaners in fresh wiping water and wipe the wooden floor damp. Please never wipe your wooden floor with a wet cloth. Use only clean water so that no dirt is trapped in the nursing history. After damp wiping, you can use a mop or blocker to create the desired shine.

Hard wax oil treated parquet

The oil wax system is a special type of surface treatment for parquet floors. It is a combination of high quality, natural oils and waxes. It provides protection and prevents premature wear on the parquet floor. The advantage of waxed parquet is the fact that the surface protection is always refreshed and maintained by cleaning and maintenance. The oil wax penetrates deep into the parquet floor. The wood pores are not sealed. The surface is nevertheless water-repellent and dirt-resistant, as well as resistant to wine, beer, cola, coffee etc. Stains can be easily removed even after 1 to 2 hours of exposure time.

Initial care

Start with the rough cleaning of the parquet. Remove coarse dirt, such as sand grains and small stones. You can then easily clean your parquet with a fine soft broom or a vacuum cleaner (preferably with an additional parquet nozzle). If necessary, you can also moisten the wooden floor wet – not wet – wipe. You can add a neutral detergent to the mopping water. After the floor has dried out, you can treat the parquet with a suitable wax parquet care.

Regular cleaning and care

Remove dust and dirt with a fine, soft broom or vacuum cleaner. Wipe the wood floor with fresh mop water. Especially stubborn dirt or scratches can be rubbed off with a polishing pad or a hard cloth slightly moistened with wax refresher and allowed to dry. Every now and then, you should treat the wooden floor with the appropriate wiping wax. This increases the protection of your parquet floor. Use only clean water so that no dirt is trapped in the nursing history. After damp wiping, you can use a mop or blocker to create the desired shine.

General information

Carefully clean the cleaning agents and cleaning cloths. Do not use sharp cleaners (such as scrubby milk) and never process your floor with steel wool or other coarse sponges. The most harmful is:

● the use of cleaning machines

● treating the floor with a steam cleaner

Always observe the special care instructions of the manufacturers.

Tiled flooring and floors

Newly laid floors often show a “grey veil”. For this purpose, Thompson’s cement veil remover has proved to be a suitable cleaning agent. Sharp chemicals such as acids, even in very dilute form, must not be taken, otherwise only damp wipes or special stone preservatives should be used.

Natural stone coverings and window sills

Wipe only damp and use for cleaning e.g. “black soap” or special natural stone care products. Do not treat limestones (e.g. all types of marble) with acids such as vinegar or vinegar water. For the same reason, flower pots on marble window benches should only be placed on supports. The continuous effluent contains humic acids which cause stains and edges. Aluminium surfaces, windows, doors, window sills made of aluminium Wipe the surfaces with a damp cloth or use a mild detergent. For heavy soiling, use an autoclaving agent for aluminium or plastic sponges with embedded abrasive (in the specialist trade). Prohibited are all agents with an oxide-dissolving effect, as are customary for other metals. Do not use washcloths or mechanical means. Vinegar or vinegar water also damages the aluminium: stains cannot be removed. For preservation, Vaseline can be applied as a thin film. This also protects against aggressive substances from the air, which can destroy the oxidative layer in the long term. Door leaves and frames made of natural wood Wipe with a damp-dry leather flap in the direction of the fibers. Move the door bands as they are locked (remove the door, unscrew the corresponding belt).

Painted surfaces

Wipe with a damp cloth (use a mild detergent). Never treat the surfaces with paint thinners, nitrite diluents or similar solvents. Scrubbing agents such as “ATA” or “VIM” also damage the surface.

Glass, ceramic and enamel surfaces

Use only special detergents.

Elastic joints

Clean with vinegar water.

Otherwise the special care instructions of the manufacturers have to be observed.